WhatsApp order confirmation for Salla stores
Connect your Salla store with one click. Every new cash-on-delivery order gets a WhatsApp confirmation, and the customer's answer updates the order status in Salla.
How it works with Salla
- New COD orders “under review” or “in progress”, including orders you create in the Salla dashboard, get a WhatsApp confirmation.
- Paid orders are skipped, so you only spend credits where there's a risk.
- When the customer confirms, the order moves to “in progress” in Salla.
- When they cancel, the order is cancelled in Salla.
- If you already moved or cancelled the order yourself, Otpera stops asking the customer.
Why Salla merchants use Otpera
- Fewer refused COD shipments and lower return costs with couriers.
- Messages from your own WhatsApp number, in Arabic or English.
- A shared WhatsApp inbox and an AI assistant that answers customers from your store information.
How to set it up
- Create a free Otpera workspace and link your WhatsApp number.
- Open Integrations → Connect Salla and approve Otpera on Salla's page.
- New COD orders start receiving WhatsApp confirmations right away.
Frequently asked questions
Does Otpera work for stores in Saudi Arabia?
Yes. Salla and Zid stores connect directly, and messages go to any WhatsApp number in the world.
Will Otpera change my orders without my permission?
Only if status updates are on. You can turn them off and keep confirmations only.
What does it cost?
You can start free. Paid plans are monthly and a confirmed order uses 2 credits.