A WhatsApp AI assistant that knows your store
Otpera's AI assistant replies to customers on your WhatsApp number day and night, using only what you teach it: your products, prices, stock and answers. It hands the chat to your team when it should.
What it can do
- Answers in Egyptian, Gulf or standard Arabic and in English.
- Understands voice notes and photos, and matches photos to your products.
- Sends product cards with photo, price and link, from your in-stock items only.
- Takes orders in the chat: product, size, quantity, name and address, saved to your orders for confirmation.
- Answers “where is my order?” from the customer's last orders and tracking link.
You stay in control
- Suggest mode: every reply waits for your approval. Auto mode: it replies by itself.
- Hands off complaints, refunds and requests for a person.
- Never invents products, prices, discounts or delivery promises.
- A 30-day report: chats, % solved without a person, reply time and orders from chats.
How to set it up
- Link your WhatsApp number to an Otpera workspace on the Growth plan or higher.
- Add your store description, common questions and products (or import them from Shopify).
- Turn the assistant on in suggest mode, review its replies, then switch to auto.
Frequently asked questions
Does the AI assistant make things up?
It answers from your information. When a store fact is missing it tells the customer it will check and hands the chat to you.
Can it reply to voice notes?
Yes. Voice notes are transcribed and photos are described, so it can answer them.
Which plan includes the AI assistant?
Growth and Business. Each AI reply uses 1 credit.