WhatsApp order confirmation for Shopify
Every new Shopify order gets a WhatsApp message from your own number. The customer confirms or cancels with one tap, and the answer goes straight back to your Shopify admin.
What it does in your Shopify store
- Sends a WhatsApp confirmation for each new order, with the items, total and payment method.
- With your store connected, confirmed orders are tagged in Shopify so your team ships only what the customer really wants.
- Cancelled orders are cancelled in Shopify and the stock is put back automatically.
- Shipping status and tracking link from Shopify are kept, so the AI assistant can answer “where is my order?”.
- Your products (price, stock, photos) can be imported so the AI assistant recommends real items.
Why Shopify stores in Egypt and the Gulf use it
- Cash on delivery is common, and every refused parcel costs you two-way shipping.
- Fake and impulsive orders are filtered before they reach the courier.
- Messages come from your own WhatsApp number, so no Meta template approvals or per-conversation fees.
How to set it up
- Create a free Otpera workspace and link your WhatsApp number by scanning a QR code.
- Open Integrations and connect your Shopify store (or paste Otpera's webhook URL in Shopify → Settings → Notifications → Webhooks).
- Place a real test order: the WhatsApp confirmation arrives within seconds.
Frequently asked questions
Do I need a developer to connect Shopify?
No. Connecting takes a few minutes from the dashboard and needs no code.
What happens when the customer cancels on WhatsApp?
Otpera records the answer, cancels the order in Shopify with a restock, and notifies your team. If you turn off status updates, Otpera only records the answer.
Which WhatsApp number sends the message?
The WhatsApp number you link to your workspace, so the customer sees your store's name and can reply to you.