WhatsApp order confirmation for Zid stores
Connect your Zid store with one click. New cash-on-delivery orders get a WhatsApp confirmation, and the customer's answer updates the order in Zid.
How it works with Zid
- Each new COD order gets a WhatsApp message with its items and total.
- Paid orders are skipped automatically.
- When the customer confirms, the order moves to “preparing” in Zid.
- When they cancel, the order is cancelled in Zid.
- Orders you already processed in Zid are left alone.
More than confirmation
- A shared WhatsApp inbox for your team, with voice notes and photos.
- An AI assistant that answers in Arabic from your products and FAQs.
- OTP codes on WhatsApp for logins and phone verification.
How to set it up
- Create a free Otpera workspace and link WhatsApp by QR.
- Open Integrations → Connect Zid and approve Otpera.
- Your next COD order gets a confirmation within seconds.
Frequently asked questions
Do I need the Zid app store?
No. Connect from Otpera's Integrations page and approve access on Zid's page.
Can I stop Otpera from changing order statuses?
Yes. Turn off status updates and only the customer's answer is recorded.
Can I use Otpera with Salla and Zid at the same time?
Yes. Each store can have its own workspace, or connect both to one.